topic Live chat screen doesn't fit device in Get Support

Live chat screen doesn't fit device

AVTIE — Thu, 16 Jan 2025 12:07:40 GMT

Tried landscape and it doesn't work either. I'm on android. Any ideas?

Re: Live chat screen doesn't fit device

softech — Thu, 16 Jan 2025 13:00:13 GMT

@AVTIE

try using a different browser on your phone. You can try Chrome, Edge or so

Of course, you can simply ask Community the question here and we can help

Re: Live chat screen doesn't fit device

hTideGnow — Thu, 16 Jan 2025 13:20:24 GMT

hi @AVTIE

what phone do you have? it is an Android, but which one?

for me, I can zoon in and zoon out the page with 2 fingers without problem, can you do the same?

if not, try on the computer instead

Re: Live chat screen doesn't fit device

AVTIE — Thu, 16 Jan 2025 15:15:40 GMT

Moto stylus. I can zoom in but not out. It is actually still usable but can't see the first letters in the text entry box

Re: Live chat screen doesn't fit device

Yummy — Thu, 16 Jan 2025 15:19:12 GMT

That is NOT live chat!

You will be communicating with the chatbot and not live person.
if you have particular question, ask here and other customers will try to hep you out.
if your question is related to your account, refund, etc. open a ticket through chat bot. Type 'ticket' and follow prompts.

Re: Live chat screen doesn't fit device

softech — Thu, 16 Jan 2025 15:24:57 GMT

@Yummy

i think you understand OP question was not it is "live" chat or not, he was asking how to use the full screen to use the Chatbot. You focused on the wrong thing

@AVTIE try access the "live" chat using this link, it will open the Chatbot differently and could help

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

and try it on different browsers, they will render it differently and will have different result. And which browser you are using?

Re: Live chat screen doesn't fit device

AVTIE — Thu, 16 Jan 2025 15:25:51 GMT

Yes thanks. I realise it's a bot but also a portal to live person support

Re: Live chat screen doesn't fit device

hTideGnow — Thu, 16 Jan 2025 15:29:31 GMT

hi @AVTIE

yes, it is a bot but it can help you to open ticket.

Since you cannot open it properly, you can message CS agent directly instead

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Live chat screen doesn't fit device

AVTIE — Thu, 16 Jan 2025 15:31:39 GMT

Yeah your link works properly. I was trying to use the chat bubble pop up in the app