topic Re: Seek help to activate a new sim after I lost the old one in Get Support

Lost my sim

WhyNickname — Thu, 16 Jan 2025 04:47:30 GMT

Hi there,

I stop having access to my sim card. Pls someone reach out to me to verify me and assist me with purchasing a new one. Thanks.

Re: Lost my sim

slusagm — Thu, 16 Jan 2025 02:45:14 GMT

you don't need support help to get a new sim card. But from Telus or Koodo stores around you (ask for Public Mobile SIM card)

after you have the sim card, them ask PM to help to update the sim card number on your account , you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost my sim

Chalupa_Batman — Thu, 16 Jan 2025 03:10:20 GMT

@WhyNickname wrote:
Hi there,
I stop having access to my sim card. Pls someone reach out to me to verify me and assist me with purchasing a new one. Thanks.

Hey @WhyNickname

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area. $10

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or if your phone can do eSIM, it's $5 through the app and then everyone after that is free.

Seek help to activate a new sim after I lost the old one

WhyNickname — Thu, 16 Jan 2025 04:09:41 GMT

Hello,

First, I lost my old sim card;

Second, I got a brand new public mobile sim card.

Now I need customer support from PM's help to verify me and activate the new sim card for me. Can someone reach out to me, thanks.

Re: Seek help to activate a new sim after I lost the old one

hairbag1 — Thu, 16 Jan 2025 04:16:20 GMT

@WhyNickname

you just need to log in to your account and you can update sim number.

added...if having trouble logging in to your account, use the link supplied by @slusagm to message Customer Support.

Re: Seek help to activate a new sim after I lost the old one

slusagm — Thu, 16 Jan 2025 04:15:13 GMT

so, in less than 1.5 hours, you already got a new sim card?

since you have the sim card, them ask PM to help to update the sim card number on your account , you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Seek help to activate a new sim after I lost the old one

computergeek541 — Thu, 16 Jan 2025 04:51:53 GMT

@slusagm wrote:
so, in less than 1.5 hours, you already got a new sim card?
since you have the sim card, them ask PM to help to update the sim card number on your account , you will need to message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This isn't something that a Public Mobile customer should usually be contacted about. it's important for customers on a self serve carrier not to contact customer supprot unnecessarily. In most cases, this isn't necessary for changing to a new sim card even if the old one has been lost. The code to access the Public Mobile self serve account can be sent by voice messages (which can be accessed by calling the number from a different phone) or by e-mail.