topic Re: new customer cannot receive call and message for two week, anyone can really help, really hard in Get Support

new user cannot receive call

lee333666999 — Fri, 03 Jan 2025 15:48:23 GMT

new user cannot receive call

Re: new user cannot receive call

Meow — Fri, 03 Jan 2025 15:51:58 GMT

- When did you open your account?
- Did you port your number?
- How about other services: SMS/MMS, Internet?

Re: new user cannot receive call

BKNS27 — Fri, 03 Jan 2025 15:53:30 GMT

@lee333666999

Can we get more information of your problem?

Did you port your number over to PM?

Or did you pick a new number?

Try rebooting your phone by powering off then back on.

Re: new user cannot receive call

lee333666999 — Fri, 03 Jan 2025 16:03:58 GMT

I start use my new sim card from 12/31. All other service works but no one can call me.

Re: new user cannot receive call

lee333666999 — Fri, 03 Jan 2025 16:05:06 GMT

And use the same previous number

Re: new user cannot receive call

hTideGnow — Fri, 03 Jan 2025 16:05:22 GMT

hi @lee333666999 did you port your number into PM?

Re: new user cannot receive call

lee333666999 — Fri, 03 Jan 2025 16:06:17 GMT

Yes. And I tried all method like restart phone

Re: new user cannot receive call

BKNS27 — Fri, 03 Jan 2025 16:12:05 GMT

@lee333666999

It sounds like an issue with the porting.
Did you reply to the text from your previous carrier with YES you are porting over to PM?

Best to contact a CS_Agent to help you with your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new user cannot receive call

lee333666999 — Sat, 11 Jan 2025 18:04:09 GMT

Hi. I cannot switch to the new service due to cannot receive messages. Does anyone can help. No call receive as well.

Re: new user cannot receive call

BKNS27 — Sat, 11 Jan 2025 22:18:41 GMT

@lee333666999

Just contact a CS_Agent with the link on previous response.

Re: new user cannot receive call

lee333666999 — Wed, 15 Jan 2025 19:43:34 GMT

yes I did. Until now I still cannot receive any phone call and message

Re: new user cannot receive call

slusagm — Wed, 15 Jan 2025 19:46:57 GMT

this has been long. data work?

and have you open ticket with PM? if not, do it now. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new user cannot receive call

lee333666999 — Thu, 16 Jan 2025 00:16:34 GMT

I think I do have the open ticket. Any other suggestion? Two weeks already

new customer cannot receive call and message for two week, anyone can really help, really hard

lee333666999 — Thu, 16 Jan 2025 00:21:56 GMT

new customer cannot receive call and message for two week since use service, anyone can really help, really hard for life and nothing really solve the problem. Do you have someone to really solve this problem? I have working this fully two days and I do not know how long this will continue.

Re: new customer cannot receive call and message for two week, anyone can really help, really hard

slusagm — Thu, 16 Jan 2025 00:24:41 GMT

have you contact PM yet? I see you have this problem since long time, 12 days ago. this is easy things PM can help

Re: new customer cannot receive call and message for two week, anyone can really help, really hard

lee333666999 — Thu, 16 Jan 2025 03:42:45 GMT

Yes. I tried everything but still nothing change.

Re: new customer cannot receive call and message for two week, anyone can really help, really hard

lee333666999 — Thu, 16 Jan 2025 03:42:58 GMT

So does anyone really help?

Re: new customer cannot receive call and message for two week, anyone can really help, really hard

slusagm — Thu, 16 Jan 2025 03:49:13 GMT

you tried everything, but did you try contact PM?

what did the agent say?

and what phone do you have ?

New customer cannot received call and message. Complain to CCTS coz no one really fix

lee333666999 — Sun, 19 Jan 2025 02:38:52 GMT

New customer cannot received call and message. I have submit the Complain to CCTS coz no one really fix this over two weeks. I hope someone can contact me( I tried the best I can do) to fix this ASAP.

Re: New customer cannot received call and message. Complain to CCTS coz no one really fix

hTideGnow — Sun, 19 Jan 2025 02:45:19 GMT

hi @lee333666999

there is no need to make the complains. Just work with support agent.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and you said you cannot make calls and message, does data work?

And what phone you are using? did you try Reboot the phone and Reset Network Settings?