topic Re: Transfer of number in Get Support

Transfer of number

Anika_Anika — Thu, 16 Jan 2025 03:28:16 GMT

Hi, recently joined and only managed to get to step 6 in the activation process. I tried to transfer my number from Koodo prepaid and only read afterwards that I nees to selwct a new no. in step 2 to do so. Now when I log into my account it only shows a screen where it states that something went wrong and i cannot complete. The only 2 options I have from that screen is to log out or contact customer support. Which is why I am writing this message.

Re: Transfer of number

slusagm — Thu, 16 Jan 2025 03:31:35 GMT

ask PM to help and they can clear this for you Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer of number

hairbag1 — Thu, 16 Jan 2025 03:31:49 GMT

@Anika_Anika

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer of number

Anika_Anika — Fri, 24 Jan 2025 03:52:20 GMT

Thanks so much for the reply - a PM agent helped me out and it is all sorted.