topic Deleted esim in Get Support

Deleted esim

MandyShen — Thu, 16 Jan 2025 01:31:34 GMT

I deleted my temporary esim but it seems like things were not ported probably to my phone number. I now have no service. I believe I need to install a new temporary esim and port again?

Thanks for the help

Re: Deleted esim

Chalupa_Batman — Thu, 16 Jan 2025 01:35:44 GMT

Hi @MandyShen

You'll have to get a CS Agent to send you another eSIM. Once they've sent you a new eSIM, then you can confirm if things were ported or not. Also advise them of this while you're chatting with them.

ou can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Deleted esim

slusagm — Thu, 16 Jan 2025 01:35:05 GMT

you need to buy a new eSIM

download PM app, login. For 2FA, choose Didn't Receive Code and choose email to get the code

then go to Account page, and Purchase SIM CARD and choose esim

Re: Deleted esim

James161722 — Sun, 30 Mar 2025 00:23:27 GMT

My son accidently deleted my eaim on my account any way of retrieving it