topic Re: Data down? in Get Support

Data down?

ehung — Thu, 16 Jan 2025 11:46:33 GMT

Today Westside of Vancouver have no internet data? Is the service down?

Re: Data down?

slusagm — Wed, 15 Jan 2025 22:57:30 GMT

Today Westside of Vancouver have no interest data?

sorry, no announcement from Bank of Canada, "interest" stays same today 🙂

For internet, it could be a local problem. But voice calls work? text work?

Reboot the phone, then Reset Network settings. If you still have no internet, change network mode to different one, try all, 3G, 4G (some calls LTE) and 5G and hope one of them work

also, try your sim on another phone and try in different location

Re: Data down?

ehung — Wed, 15 Jan 2025 23:00:15 GMT

Voce call is working fine. Just the internet data. I trying everything. Is same.

Re: Data down?

slusagm — Wed, 15 Jan 2025 23:05:10 GMT

maybe a local network problem. But did you check My Account and make sure you didn't used up the data?

you can also ask PM to confirm if there is any data issue in your area

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437