topic Re: Close a account in Get Support

Close a account

Sherman2025 — Sat, 18 Jan 2025 18:11:31 GMT

I have open a account on Jan 5 and fee was charged but I still haven't received the SIM card till now Jan 15. I try to contact your shop but can't find any source. I'm quite disappointed and want to close my account with fee fully refund.

Re: Close a account

kb_mv — Wed, 15 Jan 2025 21:18:08 GMT

@Sherman2025 You will need the help of customer service with this. You can contact them by opening a ticket through the chat icon or sending a direct message at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Close a account

eddieO — Wed, 15 Jan 2025 21:18:27 GMT

@Sherman2025 sorry to hear that but if you're willing to give it another try, do you have a Telus/Koodo or Mobile Klinik store near you? You can pick up a SIM card from those locations for $10 and ask the support agent for a refund or credit. You can also order a SIM card on Amazon for $5 and it should arrive in 1 to 2 days. Once you have a SIM card setting the rest up generally goes pretty easy.

If you still want a refund you will need to open a ticket:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Close a account

Phil_Adelphus — Wed, 15 Jan 2025 21:47:24 GMT

@Sherman2025 For sim cards it should arrive within 10 business days, so you're not quite there yet. If you can't get to a store or buy from Amazon as suggested, maybe you could give it to the end of this week before giving up since it's only been 8 business days? Customer support does ask to be contacted if it hasn't arrived within 10 business days.