topic Re: Calls Dropping and No Cell Data Service in Get Support

Calls Dropping and No Cell Data Service

ilincawong — Wed, 15 Jan 2025 21:04:46 GMT

For the last week I have been having issues with my calls dropping when I make a call and when I receive a call. Also even though my plan allows me to call USA I have tried and calls are not going through. In addition what has been the worst, is that I have no cell data, no internet, including me and my family members who are on the same plan. I did contact Plublic Mobile and they are clueless no idea on how to help me. They give me the same robotic answers which don't help. Anyone else have been having issues with Public Mobile?

Re: Calls Dropping and No Cell Data Service

eddieO — Wed, 15 Jan 2025 21:08:59 GMT

@ilincawong I haven't seen anything posted that was similar to what you are experiencing. Was your service working perfectly fine before? Have you tried rebooting your device? Are you getting any signal strength showing up, it could be an outage or something in your area so try going to another location, closer into the city perhaps?

Outage map below for reference:

Telus Outage Map https://istheservicedowncanada.com/status/telus/map

TELUS Service Status https://www.telus.com/en/qc/outages

Re: Calls Dropping and No Cell Data Service

ilincawong — Wed, 15 Jan 2025 21:11:43 GMT

Thank you for the information. I did restart my phone still same issue. Me and my kids are in different locations at the moment and they are experiencing same issue as they cannot connect to the internet. If they don't have WIFI they can't have their phone connected to the internet at all.

Re: Calls Dropping and No Cell Data Service

eddieO — Wed, 15 Jan 2025 21:15:32 GMT

@ilincawong very odd that more than one person is experiencing this. What phone are you using?

Try comparing your APN settings with below:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Verify the following field match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Re: Calls Dropping and No Cell Data Service

ilincawong — Wed, 15 Jan 2025 21:17:08 GMT

Thank you so much I just found out that Telus is down however Public Mobile was not able to communicate that with me. Thanks for the links you have previously sent me to check.

Re: Calls Dropping and No Cell Data Service

Phil_Adelphus — Wed, 15 Jan 2025 21:51:51 GMT

@ilincawong They give me the same robotic answers

Were you using the chatbot (AI), or did you make contact with a customer service agent (human)?

Re: Calls Dropping and No Cell Data Service

ilincawong — Wed, 15 Jan 2025 21:54:28 GMT

Thank you I was using customer agent, but they have no clue unfortunately of what is going on.

Re: Calls Dropping and No Cell Data Service

ORNGNBLK — Wed, 15 Jan 2025 22:27:00 GMT

@ilincawong in addition to the great info already provided here, I’d like to share that I used to have calls dropping as well. I had an agent reset my network from the backend and have had zero problems since. Maybe worth a try? You can send a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437