topic Re: Can not log in app and website in Get Support

Can not log in app and website

WaynR — Wed, 15 Jan 2025 19:49:25 GMT

Hi, my name is Wayne Chen, yesterday I did not log in the app

Even though I changed the password, it did not display my account

Please help me,thanks

Re: Can not log in app and website

slusagm — Wed, 15 Jan 2025 19:50:47 GMT

PM can help with this, but you need to send them a ticket.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not log in app and website

AK32 — Wed, 15 Jan 2025 19:58:43 GMT

Hey there, assuming you tried to reset your password by selecting "forgot my password" and got a reset link sent to your email. If you havent done this, i would suggest trying this first. If you already reset your password and it still does not let you log in, you will need to reach out to a PM customer service rep, which you can do here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not log in app and website

WaynR — Wed, 15 Jan 2025 20:53:46 GMT

Thank you