topic Re: 200MB Data Add-on Not Working in Get Support

200MB Data Add-on Not Working

mikaloafers — Tue, 04 Jan 2022 23:03:04 GMT

Hi, I just added a 200 mb data add-on to my plan as I ran out of my normal monthly allowance. It appears in the "plan and add-ons" page but it does not in the overview page. @CS_Agent

Re: 200MB Data Add-on Not Working

meocon — Mon, 28 May 2018 03:41:28 GMT

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Re: 200MB Data Add-on Not Working

GreatCanadian — Mon, 28 May 2018 10:21:26 GMT

With regular data (data that comes with your plan), if it doesn't show up on the overview page it usually means the data has been used up. I'm not sure if it's the same for add-ons, but I am assuming it is. 200 mb is not very much data. For example, a speedtest can use up your entire 200 mb.

Re: 200MB Data Add-on Not Working

will13am — Mon, 28 May 2018 11:53:19 GMT

Add-on purchasing is a two step process. If you see funds in your account, then you need to go back and complete step 2 to buy the add-on.

Re: 200MB Data Add-on Not Working

GreatCanadian — Mon, 28 May 2018 11:59:35 GMT

@will13am it shows up in is "Plans and add-ons" page, so I'm assuming he made the purchase successfully.

Re: 200MB Data Add-on Not Working

will13am — Mon, 28 May 2018 12:55:20 GMT

@GreatCanadian wrote:
@will13am it shows up in is "Plans and add-ons" page, so I'm assuming he made the purchase successfully.

GC

The situation is weird. It was reported that it does not show up in the overview page. My data & add-ons box in the overview should capture it also. That is why I suggested double checking to make sure the add-on was indeed purchased.

Re: 200MB Data Add-on Not Working

GreatCanadian — Mon, 28 May 2018 13:08:25 GMT

@will13am No doubt good suggestion, and he should definitely do that.