topic resend transfer number message in Get Support

resend transfer number message

geraldinegrace — Wed, 15 Jan 2025 17:15:20 GMT

I need to get the confirmation for transfer my number to Public Mobile. I missed the 90 minute mark and was not able to reply YES to the previous message

Re: resend transfer number message

slusagm — Wed, 15 Jan 2025 17:15:45 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: resend transfer number message

hTideGnow — Wed, 15 Jan 2025 17:19:40 GMT

hi @geraldinegrace

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: resend transfer number message

geraldinegrace — Wed, 15 Jan 2025 19:52:17 GMT

I called and got them to notify my previous provider. Got the message again and responded YES to it. How long do I expect my number to be working again? So far I am not getting texts or sending. But I can call outbound. Not receive calls inbound.

Re: resend transfer number message

slusagm — Wed, 15 Jan 2025 19:54:56 GMT

normal to be to make calls but not receive for now. Usually port is completed in 30 mins to 4 hours. So, try reboot the phone often and test incoming calls

and make sure you remove the sim card of the old provider (or disable the old esim)

Re: resend transfer number message

EricE — Wed, 15 Jan 2025 21:47:48 GMT

Can you please send me the number too. Thanks

Re: resend transfer number message

slusagm — Wed, 15 Jan 2025 21:49:57 GMT

Sent . Check community inbox