topic Re: esim in Get Support

esim

talfa — Tue, 14 Jan 2025 18:41:11 GMT

bought an esim hoping i would get an alternate number to use for business. instead it looks like i just transferred all my stuff to the new sim.

how do i set it up so i have 2 numbers on one phone

Re: esim

hTideGnow — Tue, 14 Jan 2025 18:44:09 GMT

hi @talfa

are you using iPhone or Android?

both numbers are using esim? or one physical one esim?

if you are using iPhone, you have to set one number as primary and one number as business, make sure both sim has "Turn on this line" enabled

https://support.apple.com/en-ca/guide/iphone/iph9c5776d3c/ios

if you have an Android, you to to set similar thing, make sure both sim are set to active/enabed, and setup which line to use for voice or data

https://www.galaxys24userguide.com/how-to-use-dual-sim-on-samsung-galaxy-s24/

Re: esim

talfa — Tue, 14 Jan 2025 18:49:00 GMT

thanks, i do have one set up as 'business' and one as 'primary' (iphone) but they are both showing the same phone number. i hoped purchasing an esim would mean i would get an alternate number

Re: esim

Phil_Adelphus — Tue, 14 Jan 2025 18:50:33 GMT

@talfa You need two different accounts with two different emails. If you tried to do it on the same account it will replace the existing sim. To sort it out open a ticket with support at the chat icon bottom right of this page or, if that doesn't work, send them a private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim

hTideGnow — Tue, 14 Jan 2025 18:50:33 GMT

hi @talfa

how many PM account do you have? buying a new esim on the same account won't give you a new number, it would just replace the physical sim (ie, the physical sim would no longer work)

you need to have setup 2 different Public Mobile account using 2 different email addresses, did you do that part?