topic Calling another public mobile subscriber from Mexico while they are also in Mexico in Get Support

Calling another public mobile subscriber from Mexico while they are also in Mexico

snapteeagain — Tue, 14 Jan 2025 15:03:56 GMT

Hi,

Two public mobile subscribers with CAN-US-MEX plans are unable to call each other while both subscribers are in Mexico. Why is that?

Both subscribers can receive calls from Canada.

Both subscribers can place calls to Canada (by dialling 001<area code><7 digit number>)

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

hTideGnow — Tue, 14 Jan 2025 15:18:51 GMT

hi @snapteeagain

if you are calling a Canadian number , try to simply call by 1+area code+phone number

also, try calling 00+1+ared code+phone number

people have success using one of the 2 ways

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

Yummy — Tue, 14 Jan 2025 15:23:21 GMT

Both subscribers While in Mex have to select proper provider as per PM instructions.

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

snapteeagain — Tue, 14 Jan 2025 15:55:01 GMT

I got it working, the key is to use a + in between the 00 exit code and 1 north american country code. So a number would be inputed as 00+1<area code><7 digit number>. You have to actually dial the plus sign, it does not mean concatenation. Strangely enough, I can connect with a public mobile subscriber who is not in Mexico and is back in Canada by calling 001<area code><7 digit number> (no +) but once they are in Mexico I have to add the + back in (00+1<area code><7 digit number>)

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

hTideGnow — Tue, 14 Jan 2025 15:59:15 GMT

HI @snapteeagain

thanks for confirming

But did you try simply calling 1 <area code> <7 digits> ?

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

C8ering — Wed, 15 Jan 2025 06:47:01 GMT

I am in Mexico now and found that when calling Canada by dialing 1 and area code and 7 numbers the call would not go through.
but if I dial +1 and area code and 7 numbers the call does go through

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

MrElbe1 — Tue, 11 Mar 2025 21:59:45 GMT

Cell phone international protocol calling is +Country code Area code xxx xxxx
For example to call a number in Toronto Canada is +1 416 xxx xxxx
Calling a number in Germany would be +49 xxxx xx xx xxx

The + is decoded automatically to the international long distance access code in the area you are calling from
It is a good idea to precede all your contacts with the + and country code. The system automatically translates if it is a local call or long distance call.

Re: Calling another public mobile subscriber from Mexico while they are also in Mexico

Camera4617 — Wed, 12 Mar 2025 01:54:23 GMT

Where are those instructions?

EDIT - Found them
Thanks