topic Re: Activation, cancelling plan before activation in Get Support

Activation, cancelling plan before activation

jolka — Tue, 14 Jan 2025 04:31:39 GMT

I just purchased a plan and ordered sim card. My card was charged for a month already. I did not realize PM does not have roaming plans to Europe and Thailand and I am just going there next month. Two questions:

1. Can I cancel the purchase ( I just ordered the card today)

2. How long do I have to activate the plan - for example can I activate it March and will my card be charged between now and activation ?

Re: Activation, cancelling plan before activation

hairbag1 — Tue, 14 Jan 2025 04:39:55 GMT

@jolka

your card won't continue to be charged until you activate a new Public Mobile account. If you wish to cancel, use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation, cancelling plan before activation

eddieO — Tue, 14 Jan 2025 04:39:57 GMT

@jolka you have 30 days to activate your plan so March would be too far out. If you are thinking about cancelling you will need to reach out to a support agent:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Activation, cancelling plan before activation

jolka — Tue, 14 Jan 2025 05:36:27 GMT

thank you for your quick response. I sent a message to a support agent

Re: Activation, cancelling plan before activation

jolka — Thu, 16 Jan 2025 01:13:19 GMT

Unfortunately, my card was charged right the way and already processed. Trying to resolve the issue with an agent. Thank you for your advice.