topic Re: Activate new subscription with new SIM without using an app in Get Support

Activate new subscription with new SIM without using an app

Rita2a — Tue, 14 Jan 2025 03:48:52 GMT

Hi,

I am trying to activate a new subscription with a new SIM but without using an app- I have no access to the internet. How do I do this? Can I use the same phone number as I had with the prior subscription or do I need a new phone number

Re: Activate new subscription with new SIM without using an app

hairbag1 — Mon, 13 Jan 2025 22:29:02 GMT

@Rita2a

using wifi, download the Public Mobile app to start the process of activation. You can use a friends cell if yours won't work. Once you're activated, take a new number initially...then when you're up and running as expected, you can start process of porting old number to PM...BUT...don't cancel old plan. Once port is successful, your old account is closed automatically.

Re: Activate new subscription with new SIM without using an app

golfball — Mon, 13 Jan 2025 22:32:36 GMT

A couple questions, are you creating a new account or just changing SIM? If it's a new account you need the app to activate yourself.

What do you mean by prior subscription? Do you mean a previous Public Mobile account that was closed or a number you currently have with another carrier?

Re: Activate new subscription with new SIM without using an app

hTideGnow — Mon, 13 Jan 2025 22:32:40 GMT

hi @Rita2a

you don't have to use the app if you don't want to

just go to the browser to activate. You will get to payment step, make payment

after you made payment, as PM support to help for the rest of the step. You just need to message them at that point:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage