topic Can-us-mex plan in Get Support

Can-us-mex plan

YS_Hui — Mon, 13 Jan 2025 21:05:01 GMT

Is there any step i need to do on the phone when I arive US?

Need to restart the phone?

Need to choose local network? Or automatic?

Is the plan covers in Key West and Nassau?

Re: Can-us-mex plan

eddieO — Mon, 13 Jan 2025 21:08:31 GMT

@YS_Hui make sure to have data roaming turned on, you can leave it on, no need to turn off as there will be no surprise roaming fees, it will already be included in your plan. If you have any issues try restarting the phone but this is rarely needed. You should be able to leave it on automatic but in the US it typically connects to T-Mobile, AT&T or Verizon. In Mexico it would be Telcel. Key West should work but not in Nassau

Re: Can-us-mex plan

Sansan — Mon, 13 Jan 2025 21:11:21 GMT

Make sure that you have a phone that is on PM whitelist or you might not be able to make calls.

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Re: Can-us-mex plan

computergeek541 — Tue, 14 Jan 2025 03:09:00 GMT