topic Re: Not able to activate SIM in Get Support

Not able to activate SIM

RiteshG — Tue, 14 Jan 2025 03:49:38 GMT

Just received new SIM card . Phone number is registered but not able to activate SIM. Getting SIM error and no text is being sent to activate SIM

Re: Not able to activate SIM

BKNS27 — Mon, 13 Jan 2025 20:30:14 GMT

@RiteshG

Is the current number registered with PM or another carrier?

Other carrier - You can only activate the PM SIM on the PM app on phone then follow all 6 steps to port your number over.

PM account - go to Account tab>Change Your SIM Card and enter the new SIM card number.

Re: Not able to activate SIM

RiteshG — Mon, 13 Jan 2025 20:43:09 GMT

This is the new phone number /SIM CARD PURCHASED FROM PUBLIC MOBILE . Phone number is assigned but SIM is not activated

Re: Not able to activate SIM

Phil_Adelphus — Mon, 13 Jan 2025 20:55:22 GMT

@RiteshG In your account, have you entered the sim card number?

Re: Not able to activate SIM

RiteshG — Mon, 13 Jan 2025 21:15:37 GMT

I entered SIM card number in my account . Was able to select the available phone number.

Next step is to enter the OTP code send to new phone number to activate SIM. I am not getting that text as phone is not recognising SIM . It is giving SIM error . Nutshell I got the new number but SIM is not working

Re: Not able to activate SIM

Phil_Adelphus — Mon, 13 Jan 2025 21:22:37 GMT

@RiteshG Have you restarted the phone since inserting the PM sim? What is the exact wording for the sim error?

Re: Not able to activate SIM

RiteshG — Mon, 13 Jan 2025 22:22:49 GMT

Restarted multiple times. After restart phone tries to search network . . After few seconds message appear ' SIM Failure ' with no signal bars. Instead of signal bars it says SOS . I have tried both Apple and Android phones

Re: Not able to activate SIM

hTideGnow — Mon, 13 Jan 2025 22:25:48 GMT

hi @RiteshG

the sim was not properly setup on the system. you need support to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage