topic Re: eSIM iPhone restore in Get Support

eSIM iPhone restore

KW-89 — Tue, 14 Jan 2025 03:53:32 GMT

Good day, I have to restore my iPhone. Will my eSIM settings be kept?

Re: eSIM iPhone restore

eddieO — Mon, 13 Jan 2025 17:58:31 GMT

@KW-89 unfortunately not. You will need to login to the Public Mobile app on your phone and go to Account and then Purchase SIM card. In there you will be able to select eSIM

Re: eSIM iPhone restore

Phil_Adelphus — Mon, 13 Jan 2025 18:14:22 GMT

@KW-89 It's supposed to be possible to keep the esim, it gives you the option to delete or keep. Whether it works or not I wouldn't know. If it doesn't you'll have to "purchase" a new one as @eddieO noted. See No. 4 here

https://support.apple.com/en-ca/108931

Re: eSIM iPhone restore

golfball — Mon, 13 Jan 2025 19:49:58 GMT

It simply depends on if you delete the eSIM or not, it gives you the option to keep or delete them when you restore your device. If you don't delete it then the eSIM will continue to work after the restore.

Re: eSIM iPhone restore

KW-89 — Mon, 13 Jan 2025 20:14:20 GMT

Thanks for the replies. Much appreciated!!