topic Refund payment in Get Support

Refund payment

La11 — Mon, 13 Jan 2025 19:54:33 GMT

I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the money($38.08) you took from my account.

zarnegar.mitra@yahoo.ca

Re: Refund payment

eddieO — Mon, 13 Jan 2025 20:01:51 GMT

@La11, please open a ticket with a support agent to request a refund:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Also, please edit your post and remove your email address as this is an open forum that can be viewed by anyone on the internet. Click on the very small v inside a circle in the top right corner of your post.

Re: Refund payment

Phil_Adelphus — Mon, 13 Jan 2025 20:02:57 GMT

@La11 You can contact customer support via this link, an agent will reply at the envelope icon top right of this page, or tap your avatar to access Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should also tap the v in the circle top right of your post, select edit and remove your email address as this is a public forum that anyone on the internet can see.