topic Re: Cancel subscription without SIM in Get Support

Cancel subscription without SIM

Mateus — Tue, 14 Jan 2025 03:54:40 GMT

Hi!

How can I cancel a subscription not having the number (SIM) anymore!? The website (poor one) as the customer support does not provide the info. Now to access my account its asking for a code sent to a number I don't have access anymore (never asked for it before!!!!!!).

Re: Cancel subscription without SIM

Yummy — Mon, 13 Jan 2025 17:39:06 GMT

IF you can log in to your account then just remove Subscription.

If you ported out your number then your account is already deleted.

You can redirect to receive confirmation code to email.

Re: Cancel subscription without SIM

Mateus — Mon, 13 Jan 2025 17:41:23 GMT

I don't have the option "Didn't get the code", just "Resend code" to the number I don't have access anymore.

Re: Cancel subscription without SIM

Phil_Adelphus — Mon, 13 Jan 2025 18:17:20 GMT

@Mateus Send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page, or tap your avatar to access Messages if no envelope.