topic Re: Redeem Reward point in Get Support

Redeem Reward point

Kamer — Mon, 13 Jan 2025 14:29:13 GMT

Hi there,

I was trying to go through the process of redeeming my reward points for My payment for the January billing/payment.

But unfortunately, I did not have that access once I pressed the category to redeem.

I would appreciate it; if you could help me use/redeem my reward points for my January payment for my phone bill.

Please advise

Kareen Morrison

Re: Redeem Reward point

Phil_Adelphus — Mon, 13 Jan 2025 14:32:57 GMT

@Kamer Did you go to My Rewards and browse the catalogue there, select 15 points for $15 bill reduction and then select Redeem? Where did it go wrong for you in this process?

Re: Redeem Reward point

eddieO — Mon, 13 Jan 2025 14:33:42 GMT

@Kamer, to confirm, you do have at least 15 points to use towards the bill credit?
If yes, are you trying to redeem on the website or through the PM app on your device? If it's not letting you save, try logging out of your account and then logging back in to repeat the process