topic Re: Esim in Get Support

Esim

AdamTham — Mon, 13 Jan 2025 06:54:16 GMT

During activation it prompts that the esim was not installed. How do i find my esim number

Re: Esim

hTideGnow — Sun, 12 Jan 2025 23:47:41 GMT

why you want to find the esim number? shouldn't you try to install the esim instad

check the Sim Manager or Settings-> Cellular and check if the Public Moble esim is there. If not, check PM welcome letter, it has a QR code to scan and install the esim

if that does not help, as PM to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

AdamTham — Mon, 13 Jan 2025 01:05:45 GMT

Thanks htidegnow. They didn't send me a welcome letter with the pr code. The customer service rep was not helpful. All he told me was to go get a physical sim.

Re: Esim

cellphoneuser1 — Mon, 13 Jan 2025 02:40:16 GMT

@AdamTham wrote:
Thanks htidegnow. They didn't send me a welcome letter with the pr code. The customer service rep was not helpful. All he told me was to go get a physical sim.

The customer service rep asking you to get a physical sim doesn't mean that the rep wasn't helpful. If your phone can't use an eSIM, getting a physical sim is the only option. The only thing that I'll agree with you on is that the rep should have have offered to send a physical sim, but that can take a couple of weeks to arrive, so getting it at a Telus store or through Amazon is probably faster.