topic I have not received my SIM card in Get Support

I have not received my SIM card

KIM05 — Mon, 13 Jan 2025 06:56:08 GMT

I have not received my SIM CARD how do I get a new one or get one from a location?

Re: I have not received my SIM card

SourDude1234 — Sun, 12 Jan 2025 23:58:06 GMT

Hi, how long has it been since you ordered the SIM card?

Re: I have not received my SIM card

Sansan — Sun, 12 Jan 2025 23:59:41 GMT

@KIM05 how long ago did you order it? They take roughly 7-10 business days to arrive.

Provided that you can find a Telus/ Koodo store that sells SIM cards you can purchase one from them, yes.

Then, sign into your account to change the number under SIM in the profile tab. If you don't know how to do it, ask PM to change it it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have not received my SIM card

hairbag1 — Mon, 13 Jan 2025 00:08:36 GMT

@KIM05

it can take 3 or 4 weeks for it to arrive. If there's a Mobile Klinik in your area, they have the PM sims for about $10. Amazon has them for under $5 with FAST delivery...free delivery if you or someone you know has Amazon Prime account.

Re: I have not received my SIM card

Yuehk — Mon, 13 Jan 2025 00:11:56 GMT

I bought it from Black Friday, and didn't receive it until now. How can I do?

Re: I have not received my SIM card

SourDude1234 — Mon, 13 Jan 2025 00:14:41 GMT

Hi there, since you ordered during the Canada post strike which had ended only recently, that may be why it is delayed.

Contact a customer support agent and ask them about the status. I suggest picking it up at your nearest location.

You can use the chatbot and type "agent" to submit a ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Alternatively, you can message an agent using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you choose the alternate method, Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

Re: I have not received my SIM card

Yuehk — Mon, 13 Jan 2025 00:47:10 GMT

Thank you for your help! I was wondering if you know how can I change to an e-SIM card?

Re: I have not received my SIM card

cellphoneuser1 — Mon, 13 Jan 2025 02:42:22 GMT

@Yuehk wrote:
Thank you for your help! I was wondering if you know how can I change to an e-SIM card?

The answer to that is the same as SourDue1234 gve about how to ask about your sim card shipment. To change to eSIM, you need to ask a customer support agent.