topic Re: I need costumer support in Get Support

I need costumer support

Etchdan — Sun, 12 Jan 2025 19:07:39 GMT

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi

Re: I need costumer support

Phil_Adelphus — Sun, 12 Jan 2025 19:13:00 GMT

@Etchdan You have no service at all, none of voice calls, texts or data work? Have you tried resetting network settings, restarting the phone, trying the sim (if not esim) in another phone? You can check for known outages here:

https://www.telus.com/en/outages

If still nothing you can contact customer service via private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need costumer support

Chalupa_Batman — Sun, 12 Jan 2025 19:16:55 GMT

@Etchdan wrote:
I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi

What problems are you having @Etchdan ?? Can you share some details??

Re: I need costumer support

Etchdan — Sun, 12 Jan 2025 19:21:29 GMT

I did all rhe trouble shooting i checked the network settings, i moved my sim to another phone, i reset network settings and numerous reboots to my phone. Is like i didn’t pay for my service, i have automatic payment and i also did an extra payment thinking that was the issue but no service. I checked the outage map but my phone says 5g+ but i cannot use the service

Re: I need costumer support

Etchdan — Sun, 12 Jan 2025 19:24:04 GMT

Thank you for the link

Re: I need costumer support

Chalupa_Batman — Sun, 12 Jan 2025 19:24:54 GMT

@Etchdan wrote:
I did all rhe trouble shooting i checked the network settings, i moved my sim to another phone, i reset network settings and numerous reboots to my phone. Is like i didn’t pay for my service, i have automatic payment and i also did an extra payment thinking that was the issue but no service. I checked the outage map but my phone says 5g+ but i cannot use the service

Just a long shot here. Did you port over your phone number from another service? If so, if you still have that old SIM card from the provider, if you pop it in your phone, does it still have service?

Re: I need costumer support

Etchdan — Sun, 12 Jan 2025 19:32:39 GMT

No i been with pm almost 2yrs. I used the link for the costumer support.
thanks for the suggestion