topic Re: RECOVER EMAILS in Get Support

RECOVER EMAILS

YOX1923b — Sun, 12 Jan 2025 19:04:16 GMT

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone numbers that have been cancelled. What can I do?

Re: RECOVER EMAILS

Phil_Adelphus — Sun, 12 Jan 2025 19:15:12 GMT

@YOX1923b I don't know of any way to do this, you can ask customer service. Submit a ticket at the chat icon bottom right of this page. If that doesn't work send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: RECOVER EMAILS

Chalupa_Batman — Sun, 12 Jan 2025 19:15:51 GMT

@YOX1923b wrote:
How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone numbers that have been cancelled. What can I do?

You can have it sent to an email. But as you said, you've changed them often. You'll need a CS Agent's help on this

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage