topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Shiva1 — Tue, 04 Jan 2022 10:06:39 GMT

Hi Since last night I’m trying to register my new credit card for Autopay but all the time It doesn’t accepted ,I really disappointed please help me to fix this problem Thx

edited by computergeek541: e-mail address removed

Re: Beginner’s Guide to the Community

Anonymous — Fri, 26 Nov 2021 00:36:25 GMT

@Shiva1

Accepted payments (publicmobile.ca)

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Re: Beginner’s Guide to the Community

darlicious — Fri, 26 Nov 2021 00:32:20 GMT

@Shiva1

Please click on the 3 dots at thetop right corner of your of your post and edit out your email address as this is a public forum. I will follow up with further instructions on updating your credit card info.

Re: Beginner’s Guide to the Community

darlicious — Fri, 26 Nov 2021 00:37:30 GMT

@Shiva1

I just click on one time payment and in the middle of the payment page you can click on manage my card. Then I follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

@ShawnC13 @Dunkman @computergeek541

No oracles online but I will put an editing call out to whomever answers first. Thx

Re: Beginner’s Guide to the Community

darlicious — Fri, 26 Nov 2021 01:27:57 GMT

@computergeek541

Thank you.

Re: Beginner’s Guide to the Community

t_p — Fri, 26 Nov 2021 02:40:51 GMT

@Shiva1 wrote:
Hi Since last night I’m trying to register my new credit card for Autopay but all the time It doesn’t accepted ,I really disappointed please help me to fix this problem Thx

edited by computergeek541: e-mail address removed

@Shiva1

If still unable to do it, contact CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.