topic Re: duplicate account in Get Support

duplicate account

feener77 — Sun, 12 Jan 2025 18:52:33 GMT

I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone number/plan with public mobile, got a new esim but need to cancel the other one now. How do I contact public mobile to cancel the other phone plan?

Re: duplicate account

Chalupa_Batman — Sun, 12 Jan 2025 18:58:27 GMT

@feener77 wrote:
I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone number/plan with public mobile, got a new esim but need to cancel the other one now. How do I contact public mobile to cancel the other phone plan?

Well @feener77 , first, you never needed to start a second account. All you needed to do is purchase another eSIM which is free. To cancel the first plan, just log into your account and turn off the subscription toggle. If you can't figure it out, reach a CS Agent here.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: duplicate account

feener77 — Mon, 13 Jan 2025 01:22:47 GMT

I can't log into the first account because my default on my gmail is an old email and phone number so every time they send 2 factor authentication I can't access it. Therefore, without my access to my old gmail, I can't sign into my first public mobile account.

Re: duplicate account

cellphoneuser1 — Mon, 13 Jan 2025 02:36:47 GMT

@feener77 wrote:
I can't log into the first account because my default on my gmail is an old email and phone number so every time they send 2 factor authentication I can't access it. Therefore, without my access to my old gmail, I can't sign into my first public mobile account.

Use the didn't get code button and tell it to send the code by voice message. Call your cell numberr from a different phone to check your voicemail and the code will be there.

Re: duplicate account

feener77 — Mon, 13 Jan 2025 03:32:02 GMT

Except it will send it to the cell number that doesn't work. Can I cancel it any other way?

Re: duplicate account

Chalupa_Batman — Mon, 13 Jan 2025 23:55:20 GMT

Then use the links I posted to contact a CS Agent. They can help you further.