topic Re: double charged in Get Support

double charged

Lan5 — Sun, 12 Jan 2025 14:55:48 GMT

I am double charged and need my money back

Re: double charged

Chalupa_Batman — Sun, 12 Jan 2025 15:08:59 GMT

@Lan5 wrote:
I am double charged and need my money back

First and foremost, please contact your bank or credit card company to confirm it is indeed a double charge and not a pending fee. If it is indeed a double charge, please contact a CS Agent via this path.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Just know this. A refund to your bank/credit card can take up to 30 days. A credit to your account is instant.

Re: double charged

Yummy — Sun, 12 Jan 2025 15:15:09 GMT

1. Check your bank account first. One of transaction might be pending and it will go away in a few days.
2. Do you see Double charges on your PM account? If yes, confirm you did not buy any add-on nor anybody with access to your account made some purchases for you.
3. If you see double charges on PM account open a ticket through chatbot and ask agent for refund if that is an error on PM side.
3a. If you see extra funds on your account you can leave them there as they will used next time for service renewal.
4. DO NOT do backcharges through your bank as you will be banned for a year form PM to pay by credit card. In that case you would have to use voucher if you still want to use PM services.

Re: double charged

funpig1 — Sun, 12 Jan 2025 17:44:19 GMT

@Lan5

I sometimes have had this happen to me, especially if I am switching plans or putting my plan into suspension while I go on vacation.

I may get double charged, but the money shows up in "Available Funds" and the "Estimated Amount Due" drops to 0.00.

Good luck.