topic Re: SIM locked out. Need PUK code in Get Support

SIM locked out. Need PUK code

DevinderGhangas — Sun, 12 Jan 2025 04:59:10 GMT

I accidently locked out my SIM. Need PUK code to reset.

Re: SIM locked out. Need PUK code

alegator_23 — Sun, 12 Jan 2025 05:07:11 GMT

You will need to contact Customer Service, send a Private Message through the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only they can verify your account and provide the PUK code.

Best,

Hope it helps.

Re: SIM locked out. Need PUK code

DevinderGhangas — Sun, 12 Jan 2025 05:24:07 GMT

Are customer service working 24 hrs a day 7 days a week ?

Re: SIM locked out. Need PUK code

alegator_23 — Sun, 12 Jan 2025 05:32:04 GMT

@DevinderGhangas

You can put the request/ticket in, it will take them couple of hours to reply back. Usually within 4 hours (during business hours), but due to late hours/weekend it make take more time, but in any case submit the ticket ASAP.

Here is the chatbot reply:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Our Customer Support Agents are available on weekends from 9 AM to 10 PM EST. If you need assistance outside of these hours, you can submit a ticket and an agent will get back to you during our operational hours.

Best.