topic Re: Credit card validation failed in Get Support

Credit card validation failed

tristanyeom — Sat, 11 Jan 2025 18:59:37 GMT

Hi, I’m trying to update my card info but it keeps saying validation failed, please try again. I contacted RBC Visa and in real time tried to update the card info. They said it shows approved on their end. How can I get this approved from Public Mobile’s side?

Re: Credit card validation failed

Yummy — Sat, 11 Jan 2025 19:28:30 GMT

Do not try to update CC so often! Wait 1 hour before trying again. If you do too many times PM might flag your attempt as attempted fraud.

You can open a ticket and ask agent to help you out. Try using computer and not phone to update CC info.

Re: Credit card validation failed

tristanyeom — Sat, 11 Jan 2025 20:20:17 GMT

Thanks. How do I open a ticket? I tried again on PC, and the error message says "notAbleToProcessRequest"

Re: Credit card validation failed

Phil_Adelphus — Sat, 11 Jan 2025 22:00:42 GMT

@tristanyeom You can open a ticket at the chat icon bottom right of this page. If it doesn't work for you then send support a private message using this link and watch for an agent to reply at the envelope icon top right or tap your avatar for messages if you don't see an envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit card validation failed

Justin8383 — Mon, 13 Jan 2025 18:40:30 GMT

I'm having the same problem and nobody ever gets back to you

Re: Credit card validation failed

Phil_Adelphus — Mon, 13 Jan 2025 19:10:43 GMT

@Justin8383 If you're using the app on a phone make sure to have location services enabled. If that doesn't help try using a web browser, or vice versa. If still not working, keep checking your community inbox for a reply from an agent as described, they will reply eventually. When did you last try to contact them? Their working hours are 9 a.m. to 10 p.m. eastern time.

Re: Credit card validation failed

Justin8383 — Mon, 13 Jan 2025 19:13:57 GMT

This is now been going on since the 9th. And if I have to go by a voucher, I only think it's professionally correct that public should have to reimburse me for the service charges that I have to pay for the stupid voucher. Because their systems are glitched. It's not my problem, it's theirs. This is an on going issue that they neglect a fix.

Re: Credit card validation failed

tristanyeom — Mon, 13 Jan 2025 19:31:20 GMT

The messaging with agents is still ongoing.. they are responding saying I can pay using vouchers. Why should I go out of my way to do that when I have a credit card that works everywhere else?

Re: Credit card validation failed

tristanyeom — Mon, 13 Jan 2025 19:33:04 GMT

This is exactly me