topic Re: Sim shipment update in Get Support

Sim shipment update

PearlA — Sun, 12 Jan 2025 00:52:02 GMT

I ordered a sim about 10 days ago and I still havent recieved aby shipping/delivery updates on it. I was hoping to recieve it on time to cancel my current plan before it's payment due date.

Re: Sim shipment update

SourDude1234 — Sat, 11 Jan 2025 18:12:34 GMT

Hi,

A staff member would be better able to assist you with this issue. Let them know the issue. I suggest asking them to reimburse and then picking up a SIM card at your nearest location.

You can message an agent using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

Re: Sim shipment update

Chalupa_Batman — Sat, 11 Jan 2025 18:13:03 GMT

Hey @PearlA

With the Canada Post strike just ending, there is a back log of mail being delivered. It's going to take at least 3-4 weeks to get it.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: Sim shipment update

PearlA — Sat, 11 Jan 2025 18:15:35 GMT

Wouldnt I need to pay again for the sim?

Re: Sim shipment update

SourDude1234 — Sat, 11 Jan 2025 18:16:54 GMT

First, contact CS agent using the link I provided you. Ask them to reimburse, then pick p a SIM card at the nearest location.

Re: Sim shipment update

Chalupa_Batman — Sat, 11 Jan 2025 18:36:04 GMT

@PearlA wrote:
Wouldnt I need to pay again for the sim?

Yes. You would have to pay for it again. But once purchased, you just show a copy of the invoice to a CS Agent and they will credit your account.

Now, I understand some folks here are new so I'm not trying to belittle their comments. With that being said, if you contact a CS Agent first to ask for a refund, they will first tell you that it's been only 10 days. It takes time in the mail. If you ask for a refund anyways, then whatever plan you signed up with, you will lose it if its' not available anymore. You will not be able to sign back up with the plan. Contacting a CS Agent now is extremely premature. If you've lived in Canada long enough, you know how slow the mail service can be. LOL.

EDITED: Changed the word account to the word plan.