topic Re: I had problem at payment in Get Support

I had problem at payment

leduytoan — Sat, 11 Jan 2025 17:38:18 GMT

i am a new customer looking to pay for the plan but it keep saying failure in payment no matter what card I used.

Re: I had problem at payment

Chalupa_Batman — Sat, 11 Jan 2025 17:48:48 GMT

@leduytoan wrote:
i am a new customer looking to pay for the plan but it keep saying failure in payment no matter what card I used.

Hey @leduytoan

There's a very good chance your credit card and postal code don't match. You may wish to confirm with the credit card company what postal code they have on file.

EDIT, if you just moved in the last few months, try using your previous postal code. Another side note, sometimes the website doesn't recognize some postal codes. If that is the case, you can use your work address instead if you wanted. Addresses here really don't matter since it's prepaid. You MAY need to clear your cache on the app if you're using Android or delete the app and reinstall it on iPhone. When you sign back in, you'll just continue where you left off. Public Mobile apps and website are known for bad cache problems.

Re: I had problem at payment

leduytoan — Sat, 11 Jan 2025 17:52:52 GMT

Hi @Chalupa_Batman thank you for your message, I have check on my credit card and the postal code is matching my address.

Re: I had problem at payment

Chalupa_Batman — Sat, 11 Jan 2025 17:55:58 GMT

@leduytoan wrote:
Hi @Chalupa_Batman thank you for your message, I have check on my credit card and the postal code is matching my address.

Then try the other options listed below or above, depending where my first message is. :0