topic Re: Broken phone while travelling in Get Support

Broken phone while travelling

DustyLogbook — Sat, 11 Jan 2025 16:22:21 GMT

I am travelling in florida and my phone (out of warranty Pixel 5) is broken. I need a replacement before I return to canada. Can I purchase a refurbished phone here in the US and activate it on my PM subscription with my current phone number?

Re: Broken phone while travelling

TheSterlinger — Sat, 11 Jan 2025 16:25:26 GMT

@DustyLogbook

Most likely, but it depends on the phone you are going to purchase. Do you have eSIM or SIM card?

Re: Broken phone while travelling

DustyLogbook — Sat, 11 Jan 2025 16:33:49 GMT

I'm currently using an eSIM, but I have a regular PM SIM available as well.

Re: Broken phone while travelling

TheSterlinger — Sat, 11 Jan 2025 16:44:18 GMT

@DustyLogbook

Generally, US iPhones, Samsungs and Google phones should have no problems with Public Mobile. For a phone that you are looking to buy make sure it has the following bands.

https://www.publicmobile.ca/en/on/get-help/articles/check-your-phones-compatibility

Since you are roaming you will need a phone that has VOLTE to be able to call which in the US.

Re: Broken phone while travelling

TheSterlinger — Sat, 11 Jan 2025 16:49:30 GMT

When you get your new phone download Public Mobile app, sign in and then purchase an eSIM and download. It should be free automatically but may ask you to pay. If you are charged for the eSIM then you can submit ticket for credit for the cost.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You can check messages here https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Broken phone while travelling

Chalupa_Batman — Sat, 11 Jan 2025 16:49:59 GMT

@DustyLogbook wrote:
I am travelling in florida and my phone (out of warranty Pixel 5) is broken. I need a replacement before I return to canada. Can I purchase a refurbished phone here in the US and activate it on my PM subscription with my current phone number?

Hey @DustyLogbook

Buddy was in Vegas a while back and busted his phone while there. Granted he had a physical SIM card but I just spoke with him and he said he went to Bestbuy and picked up this to tied him over for the two weeks he was there.

https://www.bestbuy.com/site/motorola-moto-g-5g-2023-128gb-unlocked-ink-blue/6540584.p?skuId=6540584

Cheap and works on the PM network. You'd just have to follow @TheSterlinger suggestion about downloading the app and repurchase a new eSIM via the app.

Re: Broken phone while travelling

DustyLogbook — Sat, 11 Jan 2025 17:14:37 GMT

That's a good idea! Thanks for the suggestion. I will check what is available at the local Best Buy (or Costco, etc.) and confirm compatibility based on the information @TheSterlinger provided.