topic Re: Subscription issue. in Get Support

Subscription issue.

ronsav71 — Sat, 11 Jan 2025 15:23:54 GMT

My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.

Re: Subscription issue.

softech — Sat, 11 Jan 2025 15:29:26 GMT

@ronsav71

PM runs on 30 days cycle, when cycle period shows Dec 12, 2024 - Jan 11, 2025, the 30 days actually rom Dec 12 to Jan 10, and your renewal time is midnight on Jan 11 (ie, the service ends on Jan 11 00:00 and the day Jan 11 is not included in the cycle)

What you can do now is to manually renew by adding enough funds using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Subscription issue.

Chalupa_Batman — Sat, 11 Jan 2025 15:35:03 GMT

@ronsav71 wrote:
My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.

Hello @ronsav71

If you log into your account, take a look at the payment section. Do you have a credit card set up and more importantly, is it up to date? As in expire date? Is the auto payment turned on? Take a look at these to confirm things are OK.

Re: Subscription issue.

slusagm — Sat, 11 Jan 2025 15:56:15 GMT

it is possible you don't have a credit card setup on the system and hence autopay failed, so, you can also buy vouchers from stores, like Shoppers drug mart or London drug, and log the voucher online ,or via PM app or using *611

Re: Subscription issue.

ronsav71 — Sat, 11 Jan 2025 15:59:48 GMT

Thank you that worked. Glad we were at home and didn't need our phones.