topic Re: Not able to receive SMS to confirm acount in Get Support

Not able to receive SMS to confirm acount

CarolineK — Sat, 11 Jan 2025 03:54:20 GMT

I accidentally entered a Digit incorrect when requesting to transfer my phone number. I can’t finish my account confirmation because I can’t receive the SMS, as it’s sending it to an incorrect number. How do I update my phone number on my account to finish my setup and transfer?

Re: Not able to receive SMS to confirm acount

SourDude1234 — Sat, 11 Jan 2025 03:59:47 GMT

Hi, please contact an agent by messaging them using the link below. They will not respond immediately, please be logged in to your community account and monitor the mailbox icon on the top right, that’s where you will receive the response.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437