topic Re: CA_Agent in Get Support

CA_Agent

JLM88 — Fri, 10 Jan 2025 23:19:44 GMT

I need to know if my phone is compatible with your company as apparently it is not with Koodo. I don't want to switch over until I know I will receive and able to send pictures and group messages to everyone not just certain people

Re: CA_Agent

RavingRaven — Fri, 10 Jan 2025 23:29:37 GMT

@JLM88

Welcome! The Community can help you answer that question. Can you supply the brand and model of phone including the specific model #? Please and Thank you.

Re: CA_Agent

Chalupa_Batman — Fri, 10 Jan 2025 23:35:12 GMT

@JLM88 wrote:
I need to know if my phone is compatible with your company as apparently it is not with Koodo. I don't want to switch over until I know I will receive and able to send pictures and group messages to everyone not just certain people

Hello @JLM88

Here is a WHITELIST of what Public Mobile allows. However most phones will work on the 3G network however if you purchase a US plan or addon, those phones won't work. Sadly you're stuck more with Samsung and iPhone.

Re: CA_Agent

JLM88 — Sat, 11 Jan 2025 00:04:36 GMT

Oneplus 12 model # CPH2583 is that what you mean?

Re: CA_Agent

DennyCrane — Sat, 11 Jan 2025 00:04:50 GMT

It would help if you told us the phone make/model. But if it isn't compatible with Koodo, it won't be compatible with Public Mobile as it's all the same company and network (Telus).

Re: CA_Agent

JLM88 — Sat, 11 Jan 2025 02:46:51 GMT

Here is everything. I checked with telus compatibility it shows its compatible but I don't receive some pictures or group messages from some android or some iphone users. And I am unable to send pictures to those same contacts! I don't know why it would say i am compatible but unable to send. And yes I checked to see if their MMS was on and if they could send photos to the people I couldnt and theirs works fine!

Re: CA_Agent

Chalupa_Batman — Sat, 11 Jan 2025 00:24:13 GMT

Geesh. Please remove that information immediately. NEVER post your IMEI number on a public forum.

Re: CA_Agent

TheSterlinger — Sat, 11 Jan 2025 02:22:57 GMT

@JLM88 you know how to remove the screenshot? Click your message top right circle above the time.

Re: CA_Agent

computergeek541 — Sat, 11 Jan 2025 02:47:06 GMT

@TheSterlinger wrote:
@JLM88 you know how to remove the screenshot? Click your message top right circle above the time.

That won't completely remove the screenshot. it needs to be deleted from the profile.