topic Re: Sims card did not arrive in mail in Get Support

Sims card did not arrive in mail

Joehealey — Sat, 11 Jan 2025 02:50:17 GMT

I asked for another sims card for a second phone for my wife but did not receive the card in the mail?

I signed her up for the $29 10gb plan but no sims card arrived?

hTideGnow — Fri, 10 Jan 2025 22:17:19 GMT

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message using your wife Community account:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Joehealey — Fri, 10 Jan 2025 22:28:56 GMT

I asked for it over a month ago.

hTideGnow — Fri, 10 Jan 2025 22:43:55 GMT

then ask them to let you pick up a sim card in the closest Telus or Koodo store. Canada Post strike really screwed up the mail

Joehealey — Sat, 11 Jan 2025 03:21:25 GMT

Thanks will do that or might get a new phone and get esims