topic Re: U.S. roaming purchases in Get Support

U.S. roaming purchases

Dave_Butt14 — Fri, 10 Jan 2025 22:00:21 GMT

hello. I have not looked at the Public Mobile site since they changed it. I recently purchased U.S. roaming & want to know where on the site can I see how many days of that I have left. The old site which I think was in place just before last summer showed how many days left of any U.S. roaming purchase allowing me to know when I need to purchase more U.S. roaming.

thank you

Re: U.S. roaming purchases

kb_mv — Fri, 10 Jan 2025 22:05:49 GMT

@Dave_Butt14 Having used the roaming add ons before the US/Can plans I can tell you that they expire 15 days to the minute that you purchased it. As I believe you need to either wait 24 hours to buy a new one or get assistance from customer service to do it manually. Put a reminder on your phone and let it run out as you can't buy them ahead of time.

Re: U.S. roaming purchases

Dave_Butt14 — Fri, 10 Jan 2025 22:08:55 GMT

Thanks but what I wanted to know is where on their site can I find the recent U.S. 15 day roaming plan that I purchased? The past site showed for instance that I had say 7 of 15 days left. I just can’t find where I can see something like that now since I just purchase a roaming plan a few days back. I just wanted to know what area of the site would show me that after of course when I log in to my account.

thanks

Re: U.S. roaming purchases

hTideGnow — Fri, 10 Jan 2025 22:09:38 GMT

hi @Dave_Butt14

Re: U.S. roaming purchases

Dave_Butt14 — Fri, 10 Jan 2025 22:15:32 GMT

Good idea putting a reminder on my phone but I still like to look at the site to see where it shows me my balance of time left on any U.S. roaming plans I have in place. Just want to know where on the site I can find this?

Re: U.S. roaming purchases

Dave_Butt14 — Fri, 10 Jan 2025 22:18:28 GMT

thanks..I will go try that. Thank you again!