topic Re: Cannot access old email linked to phone number in Get Support

Cannot access old email linked to phone number

Ken2405 — Fri, 10 Jan 2025 21:37:03 GMT

I am trying to log into my MyAccount that has my phone number connected, but I do not have access to the email used when creating the account and whenever I try to log in and press 'forgot email' it sends a reset link to the email I DO NOT have access to, I just want to reset that account or delete it and connect my number to this new account.

Re: Cannot access old email linked to phone number

HALIMACS — Fri, 10 Jan 2025 21:40:53 GMT

@Ken2405 wrote:
I am trying to log into my MyAccount that has my phone number connected, but I do not have access to the email used when creating the account and whenever I try to log in and press 'forgot email' it sends a reset link to the email I DO NOT have access to, I just want to reset that account or delete it and connect my number to this new account.

To be certain, @Ken2405 , you are an existing customer and only want to update your e-mail address.

Sounds like you'll need customer support to gain access to your account.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Cannot access old email linked to phone number

hTideGnow — Fri, 10 Jan 2025 21:40:25 GMT

hi @Ken2405

no need to delete, just need to ask support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot access old email linked to phone number

Ken2405 — Fri, 10 Jan 2025 21:41:48 GMT

Yes I've been with public mobile for a few years now I just want to update my email address or connect my phone number to this new account as I do not have access to the email used when the old account was made.

Re: Cannot access old email linked to phone number

HALIMACS — Fri, 10 Jan 2025 21:43:42 GMT

Indeed, @Ken2405 , you'll need customer support for that. I just wanted to ensure you hadn't been a customer before, then went elsewhere, and returned to Public Mobile with a different account number. Sounds like it has been continuous service.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.