topic Purchased US talk/text/data plan in Get Support

Purchased US talk/text/data plan

jknezaurek — Fri, 10 Jan 2025 19:47:25 GMT

I am in North Carolina and for some reason my calls are not working but I can send and receive text messages

Re: Purchased US talk/text/data plan

Terryscell — Fri, 10 Jan 2025 19:59:34 GMT

Do you have Roaming turned on?

Maybe turn phone Off and On again?

Re: Purchased US talk/text/data plan

Phil_Adelphus — Fri, 10 Jan 2025 20:09:58 GMT

@jknezaurek Is data working? If text and data are working it's likely your phone is not VoLTE capable/approved in which case voice calls will not work. Make sure you're connecting to AT&T, T-Mobile or Verizon, try all of them. Best to try 4G if 5G isn't working. But if your phone is not VoLTE then your only option for voice calls is to try 2G on T-Mobile or use a voip app since data will still work. Here's the list of VoLTE phones

https://www.publicmobile.ca/en/on/get-help/articles/volte