topic Re: Deleted eSIM - number not working in Get Support

Re: Deleted eSIM - number not working

AntonPotzi — Fri, 10 Jan 2025 18:43:13 GMT

My friend wants to login to his account, but can't get in due to it asking first for code to be sent to email. Then, once that goes thru, wants a 6 digit code from phone number, the number he is unable to use

Re: Deleted eSIM - number not working

hTideGnow — Fri, 10 Jan 2025 19:06:49 GMT

hi @AntonPotzi

your friend has active service with PM at this time? the code should sent to his number, what you meant by his number is unable to use? does he know his voicemail pin? he can click Didn't receive code and select send via voicemail, then wait an hour and call his number from another phone to retreive the voiemail

if that does not help , he can ask support to help. He can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Deleted eSIM - number not working

AntonPotzi — Fri, 10 Jan 2025 19:12:00 GMT

I have been waiting for a text message off his phone, but has not received anything, so is unable to login to the account

Re: Deleted eSIM - number not working

hTideGnow — Fri, 10 Jan 2025 19:19:36 GMT

hi @AntonPotzi

Just message support agent. This is a common issue, but support can sort it out

Re: Deleted eSIM - number not working

AntonPotzi — Fri, 10 Jan 2025 19:22:03 GMT

How to contact them? Since when I message, it keeps sending me options that don’t help me

Re: Deleted eSIM - number not working

hTideGnow — Fri, 10 Jan 2025 19:24:50 GMT

@AntonPotzi wrote:
How to contact them? Since when I message, it keeps sending me options that don’t help me

hi @AntonPotzi

this is the easy way to submit ticket

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Deleted eSIM - number not working

computergeek541 — Sat, 11 Jan 2025 02:53:37 GMT

self solution removed