topic Purchase mistake in Get Support

Purchase mistake

Red1994 — Fri, 10 Jan 2025 16:24:19 GMT

Hello,

I made a purchase online by mistake for my phone and I am looking to get it cancelled and refunded. I was not purchasing it today.

Please help,

Sarah W.

Re: Purchase mistake

will13am — Fri, 10 Jan 2025 16:25:36 GMT

@Red1994 , the ToS does not provide refunds. However, the support agents have been known to offer it on a case by case basis. Please use the chat symbol on the lower right corner of the web page to initiate a support ticket.

Re: Purchase mistake

hTideGnow — Fri, 10 Jan 2025 16:26:23 GMT

hi @Red1994

did you make a purchase with the phone plan or add-on? PM is prepaid and usually do not provide refund, but they might still help. Check with them

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage