topic Account Cancelled? in Get Support

Account Cancelled?

Jeaninej — Fri, 10 Jan 2025 06:04:54 GMT

I just transferred my phone number to a different company. Does that automatically cancel my account and subscription with public mobile?

Re: Account Cancelled?

computergeek541 — Fri, 10 Jan 2025 06:04:41 GMT

@Jeaninej wrote:
I just transferred my phone number to a different company. Does that automatically cancel my account and subscription with public mobile?

Your Public Mobile account is automatically closed upon port out completion.

Re: Account Cancelled?

ORNGNBLK — Fri, 10 Jan 2025 11:07:02 GMT

@Jeaninej , further to computergeeks reply, although the account and subscription should be cancelled, a very small number of former subscribers have noted their CC’s being charged after the port out to another carrier. I suggest watching your CC activity in the next 1-2 months (your old billing cycle dates) just to make sure PM is not still charging. Again, this should not be the case, but best to have a look. Hope this helps.