topic Re: Issue ordering SIM card on public mobile website. in Get Support

Issue ordering SIM card on public mobile website.

Public-David — Fri, 10 Jan 2025 02:16:14 GMT

I tried ordering a public mobile SIM card on my phone with two different browsers. I tried two different browsers on my computer. Every time I tried it said, "Invalid address". I know what my address is, it is not invalid. I don't live in some far off remote location. This seems like a glitch on the website. As I type in my address, there appears to be something loading, which I assumed would be a list of options to choose from. This list never opens up, so I just use the address I typed in. And each time I try to submit I get invalid address. very frustrating!

I don't use Amazon, I went to wallmart they said they don't carry them any more. There is no public mobile store near by. Does Telus store sell publilc mobile SIM cards?

Re: Issue ordering SIM card on public mobile website.

SourDude1234 — Fri, 10 Jan 2025 02:25:11 GMT

Hi,

Try ordering on another device.

If it still does not work, staff could order it for you.

You can message an agent using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

Re: Issue ordering SIM card on public mobile website.

eddieO — Fri, 10 Jan 2025 02:25:52 GMT

@Public-David if you have a Telus, Koodo or Mobile Klinik store near you then you can pick up a SIM card in person for $10. If you order directly from Public Mobile it can take up to 3 weeks to arrive by Canada Post and there is no tracking. We bought ours at a Telus store to avoid waiting.

Re: Issue ordering SIM card on public mobile website.

hairbag1 — Fri, 10 Jan 2025 02:26:58 GMT

@Public-David

try using this link...but mailing could take 3 or 4 weeks for delivery.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue ordering SIM card on public mobile website.

Chalupa_Batman — Fri, 10 Jan 2025 02:56:18 GMT

Hey @Public-David

Here's another option that hasn't been mentioned.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

It would be $10 plus tax. However, using @SourDude1234 link to a CS Agent, they'd gladly credit your account the $10 just not the taxes.

Re: Issue ordering SIM card on public mobile website.

Public-David — Fri, 10 Jan 2025 02:58:21 GMT

Thank you for all the responses everyone! I will look into it.

Re: Issue ordering SIM card on public mobile website.

BoneDog — Wed, 05 Mar 2025 22:19:33 GMT

I still have this problem today. It seems impossible to order a SIM.