topic Re: re: boxing week deal plan 29$ 20G in Get Support

re: boxing week deal plan 29$ 20G

Vivian_wang — Mon, 30 Dec 2024 17:36:28 GMT

Hi Public Mobile Support Team,

I purchased the 29$ plan few weeks back it was 10G, now the boxing week deal became 20G, can you help me to adjust the plan? I saw this type of plan available almost every mobile operator and some has a plan even better.

As I paid the plan and not activate it yet, so I still want to stay with public mobile and dont want to lost the prepaid amount and credits. Can you please help to change it from 10G to 20G with the same monthly 29$ deal? Then I can activate right away.

Thank you

Re: re: boxing week deal plan 29$ 20G

Chalupa_Batman — Mon, 30 Dec 2024 17:40:18 GMT

Hello @Vivian_wang

Reach out to a CS Agent to see if they can change it for you. Just note it may take a few days for them to get back to you as it's boxing week.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: re: boxing week deal plan 29$ 20G

Vivian_wang — Fri, 10 Jan 2025 02:57:57 GMT

Thank you for helping out!

I did activated the plan on Dec 31 through a new email address: xxxxxxxxxxxxxxxxxxxxxx, but there is an issue with the referral code/link, so the reference credit was not applied. I submitted few tickets through xxxxxxxxxxxxxxxxxxxxxx and didnt get any responses. It has been a week no responding which is not normal. Is there anything wrong with xxxxxxxxxxxxxxxxxxxxxx account?

Thank you

Re: re: boxing week deal plan 29$ 20G

Chalupa_Batman — Fri, 10 Jan 2025 01:55:22 GMT

Hey @Vivian_wang

Please remove your email addresses as these aren't private forums.

The won't email you. They reply here.

If it's already been a week, they've already closed it after 48 hours and will need to create another ticket.

Re: re: boxing week deal plan 29$ 20G

Vivian_wang — Fri, 10 Jan 2025 02:00:55 GMT

how to remove the email address?

Re: re: boxing week deal plan 29$ 20G

Chalupa_Batman — Fri, 10 Jan 2025 02:08:18 GMT

Then edit