topic Invalid Phone Number - Number Transfer in Get Support

Invalid Phone Number - Number Transfer

Ben01 — Fri, 10 Jan 2025 01:48:17 GMT

Hi,

I was hoping to transfer my old phone number from my old service provider (Bell). When entering the number on the app (Step 5: Transfer) a notification appears “Invalid Phone Number”.

I would appreciate any help anyone can provide.

Re: Invalid Phone Number - Number Transfer

Chalupa_Batman — Fri, 10 Jan 2025 01:52:09 GMT

Hey @Ben01

Use this link to see if the number can be ported.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

My best opinion is this. If the number CAN be ported, wait. Sign up first. Make sure you can make and take calls. Make sure you can text and receive text messages. And finally, make sure data works. Once all three of those are working, THEN try porting over the number. I'd hate to see you without a phone for a few days to a week until a CS Agent can help resolve things.

Re: Invalid Phone Number - Number Transfer

SourDude1234 — Fri, 10 Jan 2025 01:52:07 GMT

Hi,

A staff member would be better able to assist you with this issue.

You can use the chatbot and type "agent" to submit a ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Alternatively, you can message an agent using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you choose the alternate method, Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

If you urgently need the service, you could pick a new number and then port your number over later as well.