topic Re: Can't receive or send texts in Get Support

Can't receive or send texts

jenny1207 — Tue, 04 Jan 2022 23:02:49 GMT

Hi all,

I've just ported my number from Telus earlier today. I can receive and make phone calls no problem but I can't seem to receive any text messages. Any ideas for fixing this?

Thanks.

Re: Can't receive or send texts

meekju1339 — Fri, 04 Nov 2016 21:00:38 GMT

Have you gotten the text message to say your port was complete, welcome to public mobile? If not there is your answer. Time is a virtue 🙂

Re: Can't receive or send texts

jenny1207 — Fri, 04 Nov 2016 21:03:38 GMT

No text yet. How long does that usually take? How come I can make/receive phone calls if my port hasn't been completed yet?

Thanks so much!

Re: Can't receive or send texts

Luddite — Fri, 04 Nov 2016 21:04:29 GMT

Log into your account to be sure your plan includes texting.

What is make/model of your phone?

Re: Can't receive or send texts

jenny1207 — Fri, 04 Nov 2016 21:09:09 GMT

Yes, I've just checked and it includes international texting.

I have a Galaxy s5.

I received an email titled "Your Public Mobile Activation Details" about 4 hours ago. Is that the magic message I am to be waiting for or is there an actual text message that will be sent to me?

Re: Can't receive or send texts

meekju1339 — Fri, 04 Nov 2016 21:12:14 GMT

The text can take anywhere from 30 mins to 3 days. In my experience it is usually less then an hour but my roommates took 2 days. Usually most of the features work except one until that message is recieved.