topic Re: how do I make calls in Mexico? in Get Support

Re: how do I make calls in Mexico?

MCal — Thu, 09 Jan 2025 17:43:47 GMT

I just returned from Mexico. I had a problem calling numbers in Canada (Edmonton specifically). When I tried to call with 1-area code-number. I received a message saying the number could not be accessed. However texting was working fine. Once I had someone at the number I texted call me once from their end, after that I could call that number back no problem. Any thoughts?

Re: how do I make calls in Mexico?

slusagm — Thu, 09 Jan 2025 17:45:38 GMT

was it just one number with the problem? you don't just call with a 1, you need to call : 001 + area code + phone number

Re: how do I make calls in Mexico?

MCal — Thu, 09 Jan 2025 17:48:35 GMT

No it was several different numbers. After someone called me from their number, I could call back to that number no problem without using "001", just "1".

Re: how do I make calls in Mexico?

slusagm — Thu, 09 Jan 2025 17:50:05 GMT

you can try asking PM why was that

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do I make calls in Mexico?

hairbag1 — Thu, 09 Jan 2025 18:00:00 GMT

@MCal

we are in Mexico right now and can dial Cdn numbers without using 001 or +52...or any other trick. It works here just like it would ta home.

Re: how do I make calls in Mexico?

DennyCrane — Thu, 09 Jan 2025 20:25:55 GMT

You're dialing something wrong then, or your phone has some settings to append something automatically. Look through the settings in your phone app. My Pixel has "Assisted Dialing' in the settings, which I would start by toggling off and/or on, depending on what it's current set at.

Re: how do I make calls in Mexico?

BrunotheBear — Mon, 13 Jan 2025 16:11:24 GMT

You input the "+" sign first before the number, so +1-(area code)-xxx-xxxx