topic Re: No service in Get Support

No service

Konica — Thu, 09 Jan 2025 06:49:14 GMT

Since morning I am unable to use my calls service. Not able to receive or make calls. Not even able to use mobile data @ link to members

Re: No service

ORNGNBLK — Thu, 09 Jan 2025 11:36:32 GMT

@Konica you mentioned that calls and data are down, does that mean that you can send/receive texts? Do you have wi-fi connection? Please share a little more info if you can

Re: No service

Konica — Thu, 09 Jan 2025 16:37:16 GMT

Only wifi is working, I am not able to send even text messages

Re: No service

slusagm — Thu, 09 Jan 2025 16:39:36 GMT

reboot the phone and test again

and ask PM to check the account. You will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

hTideGnow — Thu, 09 Jan 2025 16:40:10 GMT

hi @Konica

are you able to login My Account and check your account status? Maybe the account was suspended for payment problem?

or Reboot the phone and Reset Network Settings. And if you have another phone around, test the sim card in another phone

if same, then you will need support agent to check. Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage