topic Re: Problem porting from Koodo to PM in Get Support

Problem porting from Koodo to PM

SonnyBoy_5 — Thu, 09 Jan 2025 15:56:55 GMT

Hello, my 3 friends just purchased a new PM simcard and ported their old Koodo number to PM but until now they don't have signal on their phones, it's been 12hrs since it was ported and receive the confirmation text from Koodo to port their number but it still doesn't have a signal.

They have been restarting their phones but they still doesn't have signal and can not call.

Can somebody help us? Thanks

Re: Problem porting from Koodo to PM

hTideGnow — Thu, 09 Jan 2025 15:58:36 GMT

hi @SonnyBoy_5

please ask them to reboot the phone and try Reset network settings

if same, then they will need to create a community login and message support themselves

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem porting from Koodo to PM

SonnyBoy_5 — Thu, 09 Jan 2025 16:04:45 GMT

Thanks for quick reply, i will tell them to message.